Privacy
Updated 2 November 2026
Who handles your enquiry
The website casemore.eu is presented under the name . For personal-data questions, contact website@casemore.eu. Contact address: 30 Bacho Kiro Street, floor 1, Sofia 1000, Bulgaria.
Information you provide
For a business enquiry, we collect your name, email, selected topic and message. For an alert about the first locations, we collect your email and city; your name is optional. Do not send passwords, payment details or sensitive personal information.
How we use it
We use your information to reply, discuss the product or partnership you requested and take steps at your request before a contract. For general correspondence and abuse prevention, we rely on our legitimate interests in answering enquiries and keeping the service secure. An enquiry alone does not subscribe you to marketing; the optional newsletter choice is separate.
Who receives it
Enquiries are recorded in the private CaseMore business workspace, sent to website@casemore.eu and delivered to the shared business inbox office@casemore.eu. The owners handle these records; access is limited to authorised people responsible for the enquiry. Hostinger provides website hosting and email services. Technical processing may involve its service providers under the applicable contractual data-protection arrangements.
How long we keep it
Business requests, correspondence and decisions are kept as continuing business records in the private CaseMore workspace. The owners review whether personal information is still needed for the relationship, follow-up, support, legal obligations or protection of rights, and delete or anonymise it when no continuing reason remains. You can ask us to review or delete your information at website@casemore.eu.
Technical data and cookies
We do not load advertising trackers or external analytics. The form uses a necessary session cookie for security. Abuse prevention stores a hashed network identifier and short-lived timing data. The hosting provider may process IP addresses and technical logs to deliver and secure the service.
Website pageview totals
We use our own counters to understand website and campaign activity. They group public page loads by day in the Europe/Sofia time zone, page path, campaign source and campaign label. These totals measure pageviews, not unique people; repeated page loads can count again.
The pageview counter does not create cookies or visitor identifiers and does not store IP addresses, complete page or referring URLs, or browser user-agent strings. It does not send this measurement to an external analytics service. Aggregate totals are kept as business history. Form-security and hosting logs are separate from these counters.
Your rights
Email website@casemore.eu to request access, correction, deletion, restriction, objection or portability where applicable. You may complain to your competent data-protection authority, including Bulgaria’s Commission for Personal Data Protection. Enquiries are not subject to automated decision-making.
Enquiries, contacts and CaseMore news
When you send an enquiry, we keep your name, email, selected interest, message, language, source and date so we can respond and follow up on that subject. Where available, we also attach sanitised campaign source, medium, campaign and content labels, and the referring website hostname. We do not attach the complete referring URL or unrelated page-address parameters. These records follow the owner review and deletion process described above.
CaseMore news is a separate choice. Subscribing requires an explicit opt-in and confirmation through a link emailed to you. An enquiry or a location notification does not subscribe you. An unconfirmed link expires after seven days.
We keep the confirmed email and consent record until you unsubscribe. You can unsubscribe without an account using the email link or by contacting website@casemore.eu. Unsubscribing stops marketing; it does not cancel a response to an existing enquiry.
The register is stored in a private directory outside the public website. The owners review retention and handle correction or deletion requests; a minimal withdrawal and consent-history record is retained to prevent re-adding you without a new confirmation. We use the existing Hostinger Mail service for delivery.